Return Policy
Effective Date: October 3, 2024
At Mr and Mrs Rooster, we value your satisfaction and aim to provide the best experience possible. This Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted for our digital products, physical products (if applicable), subscription services, and courses. Please read this policy carefully before making a purchase.
1. Digital Products
Due to the nature of digital downloads, all sales of digital products are final once the download process has started.
- If you have not yet downloaded the purchased digital product, you may request a refund within 7 days of purchase.
- Refund requests for digital products must be made before the download link has been accessed.
2. Physical Products
In the rare case that we offer physical products, they may be returned under the following conditions:
- Items must be returned within 30 days of the purchase date.
- Products must be in new, unused, and resalable condition, with all original packaging intact.
- Items with broken seals, damaged packaging, or that are otherwise not in resalable condition are not eligible for return.
3. Subscription Services
For subscription-based services, the following applies:
- Refunds for subscriptions will be prorated based on the unused portion of the subscription period.
- Cancellation requests must be made at least 7 days before the next billing cycle to avoid charges for the upcoming period. Late cancellations will apply to the following billing cycle.
4. Course Access
If you are not satisfied with a course, you may request a refund under the following conditions:
- Refund requests must be made within 14 days of purchase.
- You must not have completed more than 25% of the course content to be eligible for a refund.
- Please provide a brief explanation of why the course did not meet your expectations to help us improve future offerings.
5. How to Request a Return or Refund
To initiate a return or refund, please contact our customer service team at [Your Contact Email] with your order number, details of the product, and the reason for the return.
- For physical products, we will provide instructions on how and where to send the return.
- If your return is eligible, we will process the refund to your original payment method within 5-10 business days after the return is approved.
6. Exceptions to Return Policy
- Custom or personalized orders are non-refundable unless there is a defect in the product.
- Seasonal items, promotional items, or products marked as “Final Sale” are not eligible for return or refund.
7. Defective or Damaged Items
We stand behind the quality of our products and take customer satisfaction seriously. If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue and, if applicable, offer a replacement or refund.
8. Changes to This Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will take effect immediately upon being posted to the website. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this policy.
9. Contact Information
If you have any questions or concerns regarding this Return Policy, please contact us at:
Mr and Mrs Rooster
Email: contact@mrandmrsrooster.com